Do you accept custom and personalized orders?
Yes, most of our products can be made according to your own preferences in order to match your wedding or celebration theme. We are very flexible, so if you have your own idea in mind, please describe it and we’ll do our best to provide a suitable design. Please be aware that production time varies with each custom order – most custom orders are being shipped within 1 week of purchase, but in some cases processing time may take up to 2 weeks or more.
Every item from our shop can be personalized with date, names, initials, monogram or logo. Glasses may be either engraved, embossed, painted with gold or silver or depending on each glass shape and design. Each item is specific and so is the possibility for personalization, so we suggest
What is the difference between embossing and engraving?
We personalize our items by various techniques such as embossing, engraving, etching, etc. Embossing is creating a relief surface on the glass by adding embossing glass powder that is baked at very high temperature for durability. We do embossing on the glass reservoir or on the glass stem. Engraving is cutting into the glass surface by creating depth. We do engraving only on the glass stem.
Do you accept returns and refunds?
Yes, we do. Customer experience is our top priority, so if for some reason you want to return or exchange an item please contact us within 7 days of receiving your package and we will come up with the best solution to resolve the problem. If you prefer a refund, we can issue a refund, once the item is received back and it is in its original condition.
Please be aware that once the items are personalized, they can not be returned or refunded.
Do you have any care instructions?
All wedding glasses offered by WeddingBay are painted with high-quality, non-toxic materials and are baked for durability. However, in order to maintain the appearance of your flutes, we do not recommend washing them in the dishwasher. Hand washing in soapy, warm water with a mild detergent is the suggested manner in which to clean the glasses.